MODE OF PAYMENTS
How can I pay for my purchases?
We accept payments by credit card via PayPal or by Bank Deposit/Online Banking.
How to Pay via PayPal
- Select PayPal as the payment option and click “Proceed to PayPal”. Selecting PayPal will automatically direct you to the PayPal Checkout page.
- Check the amount is correct and then login to your PayPal account. If you don’t have a PayPal account, use PayPal Guest Checkout.
- Input all necessary information and confirm card and payment details by clicking “Pay Now”.
- Wait for the site to process your payment. Do not close the window at this time. Wait for the page to redirect you back to our site.
- Check your email for your PayPal receipt and invoice, as well as an automated message from our site confirming your order.
How to Pay via Bank Deposit/Online Banking
- Select Bank Deposit/Online Banking as the payment option and click “Place Order”.
- Make payment over the counter or through online banking to our bank information that will be displayed on following page. Our bank information and instructions will also be emailed to you from our site.
- Email a copy of your deposit slip/payment confirmation together with your Order ID to firstname.lastname@example.org. Your order will be processed and shipped after the funds have been cleared and verified in our account.
ORDER PROCESSING AND SHIPPING
How do you ship orders?
Orders will be shipped through Black Arrow Express.
Do you ship anywhere in the Philippines?
We ship orders to all serviceable areas of Black Arrow Express.
Do you ship internationally?
At the moment we are only able to ship within the Philippines. For international customers, or shipping outside the Philippines, please email us at email@example.com.
What are your shipping rates?
We offer flat rate shipping for standard items based on shipping location. Bulky and oversized items have a flat add-on charge depending on the destination.
How soon do I get my orders?
All orders placed before 12:00 noon between Mondays to Fridays, Philippine time (GMT+8:00), will be processed the next business day. Order processing will be 1 to 2 business days, excluding weekends and holidays. Once processed and shipped, orders are expected to be delivered within:
- Metro Manila: 3 business days
- Luzon: 5-6 business days
- Vizmin: 7-8 business days
How can I track my order?
Once your order is shipped, you will be provided with a Black Arrow Express tracking number. You can track the status of your delivery on this site https://locator.blackarrow.express/
RETURNS & EXCHANGES
What is your return policy?
Merchandise must be in marketable condition (all tags still attached, unused & unworn).
The allowable period for domestic returns is 15 days including the shipping period. For International orders, we are unable to offer return services at the moment. Shipping and handling cost incurred are non-refundable. Shipping and handling cost involved in exchanging/returning and sending back the merchandise will be borne by the customer.
What is the procedure for returning merchandise?
Notify us via email (firstname.lastname@example.org) within 24 hours from the date of receipt of merchandise. Specify the reason for returning the merchandise and the replacement. We will inform the customer if the merchandise for exchange is available. If available, we will immediately advise the customer to send back the merchandise to the standard return address within 24 hours of receipt of email notification.
Yasabeli Concepts Inc.
865 A. Mabini St. Barangay Addition Hills
San Juan City
Can I get a refund for returned merchandise?
Refunds cannot be made for returned merchandise. They can only be replaced by merchandise of a similar amount or higher.
What if the merchandise I received is defective or damaged?
Merchandise delivered with factory defect/s must be reported within 24 hours upon receipt of the merchandise.
Merchandise returned that is described as damaged or defective will be tested and inspected. If found defective or damaged, the company will replace the merchandise and pay for the appropriate shipping costs.